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Title
Text copied to clipboard!Hotel Reception Supervisor
Description
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We are looking for a Hotel Reception Supervisor to lead and manage the front desk team in delivering exceptional guest service. This role is essential in ensuring that all front office operations run smoothly and efficiently, providing a welcoming and professional environment for guests. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for hospitality.
As a Hotel Reception Supervisor, you will be responsible for supervising the daily activities of the front desk staff, ensuring that all guests receive prompt and courteous service. You will handle guest complaints, coordinate with other departments, and ensure that all front desk procedures are followed according to hotel standards. You will also be responsible for training new staff, scheduling shifts, and maintaining accurate records of guest interactions and transactions.
This position requires a high level of professionalism, attention to detail, and the ability to multitask in a fast-paced environment. You will be expected to lead by example, demonstrating excellent customer service skills and a positive attitude at all times. Your role will also involve monitoring performance metrics, implementing improvements, and ensuring compliance with health and safety regulations.
The successful candidate will have previous experience in a hotel front desk or customer service role, preferably in a supervisory capacity. A strong understanding of hotel management systems, reservation platforms, and front office procedures is essential. Flexibility to work various shifts, including weekends and holidays, is also required.
This is a great opportunity for someone looking to advance their career in the hospitality industry and take on a leadership role in a dynamic and rewarding environment.
Responsibilities
Text copied to clipboard!- Supervise front desk staff and daily operations
- Ensure high levels of guest satisfaction and service
- Handle guest complaints and resolve issues promptly
- Coordinate with housekeeping and other departments
- Train and mentor new front desk employees
- Manage staff schedules and shift coverage
- Monitor and maintain front desk procedures and standards
- Oversee check-in and check-out processes
- Ensure accurate billing and payment processing
- Maintain records of guest interactions and transactions
- Implement improvements to enhance guest experience
- Ensure compliance with health and safety regulations
Requirements
Text copied to clipboard!- Proven experience in a hotel front desk or customer service role
- Previous supervisory or team leadership experience preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management systems and reservation software
- Excellent problem-solving and conflict resolution abilities
- Ability to multitask and work under pressure
- Professional appearance and demeanor
- Flexibility to work various shifts, including weekends and holidays
- Attention to detail and organizational skills
- High school diploma or equivalent; hospitality degree is a plus
Potential interview questions
Text copied to clipboard!- Do you have previous experience in hotel front desk operations?
- Have you supervised a team in a hospitality setting before?
- Are you familiar with hotel management systems and reservation platforms?
- Can you work flexible shifts, including weekends and holidays?
- How do you handle guest complaints and resolve conflicts?
- What steps do you take to ensure excellent customer service?
- Have you trained or mentored new employees before?
- How do you prioritize tasks during busy periods?
- Are you comfortable handling billing and payment processes?
- What motivates you to work in the hospitality industry?
